Internal - Jonview FIT booking process

Booking Process 

• Once a booking is made online, the supplier will receive the booking confirmation email.
  
  The email response will come into the Ops inbox.
• Refer to the Operations by Requirements on the deal page for more details on the package set-up, processes, and which days each supplier operates their portion of the itinerary.
• Review and follow the standard confirmation practice — associate the ticket and complete the playbook.
• Ensure you obtain the second confirmation from the second portion of the package.
  If this second portion was booked manually, proceed with confirming the booking.
• Once both portions of the package can be confirmed, escalate to Finance (see notes below).
• Once Finance provides approval, follow the confirmation process in Perseus.
  Update the Operations tab confirming all outstanding components, update the Supplier tab, and change the booking status to Supplier Confirmed.
  
  

  Example of confirmation

  
  
  
  

  Note: Most Jonview itineraries include touring + 1 post-night.
  Please compare the Jonview invoice against either the Operations by Requirements on the deal page of the itinerary.

  If the post-night is missing, place the ticket under “Waiting on Supplier” — Jonview typically responds within a few days with the added night.

  If we still haven’t received confirmation for the additional night once the ticket re-opens, please follow up.

  The additional confirmation usually comes through as its own separate ticket — so before chasing, ensure you have searched using the Jonview booking number.

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  Before confirming the booking, also confirm whether cruise or rail components need to be booked as part of this package.
  All components must be confirmed before updating the booking status.

Documentation 

• Docs should be issues 30 days prior to travel 
• They are downloaded via the portal 

• https://www.jonview.com/App/login.cshtml

  User name: HOCKING

  Password: jonview

1. log into the portal 
2. Click on “my reservations” and add in the Jonview booking number; 
   
   
   
   
   
   
   3. Click on the reservation number to load the booking;
   
   
   
   4.  We want to download the Itinerary - Vouchers - Tour;
   
   

• Download the hotel list (labelled “Tour”) from the Jonview portal 30 days prior and load the hotel details into IV docs.
  
  

• If this tour has  been booked in conjunction with allotment, leave it for Melbourne Ops to update the hotels at a plan level.
  
  

• Upload this as an Internal File in Perseus.

• Load all other documents into Perseus as External Files (do not load the tour/hotel list as external — this is not required).
  
  Before sending, please check if there are any other 3rd-party suppliers involved (e.g. Cruise / Rail) and ensure all required documents from them have been received.

• Complete the Document Playbook to confirm all details are accurate.

• Once everything is correct and fully loaded, change the docs status to Sent in BE.